Privacy Policy

Who we are

Luminous Systems is an independently operated commercial solar brokerage. This policy explains how we handle information submitted through luminous-systems.com.

Information we collect

When you request a consultation, we may collect your name, business name and type, state, email address, phone number, electricity-bill range, battery interest, operating hours, preferred call time, project notes, consent record, and marketing attribution information.

Our website may also collect device, browser, IP-address, page-view, referral, and interaction information through Google Analytics, HubSpot, Cloudflare Turnstile, and hosting security logs.

How we use information

• Respond to consultation requests and schedule conversations.
• Evaluate basic project fit and prepare for follow-up.
• Maintain customer-relationship records and prevent duplicate or fraudulent submissions.
• Understand website performance and improve our services.
• Comply with applicable law and protect the website and its users.

How information is shared

We use service providers for website hosting, analytics, bot protection, scheduling, email, and customer-relationship management. They may process information only to provide those services.

If you ask us to source or compare an installer proposal, we may share relevant project and contact information with an installer involved in that request. We do not sell personal information for money or share it for cross-context behavioral advertising.

Retention and security

We retain consultation and business records for as long as reasonably necessary for follow-up, project evaluation, legal compliance, dispute resolution, and legitimate business operations. No internet service can guarantee absolute security, but we use reasonable technical and organizational safeguards and bot protection.

Your choices and California rights

You may ask to access, correct, or delete personal information we maintain about you, or withdraw permission for future contact. California residents may also request information about applicable collection and disclosure practices and may exercise rights available under California privacy law without discriminatory treatment.

To make a request, email vivek@luminous-systems.com. We may need to verify your identity before completing it. You can also use browser controls or consent tools to limit some analytics technologies.

Updates and contact

We may update this policy as our services change. The effective date above identifies the current version. Questions may be sent to vivek@luminous-systems.com or by phone at +1 (408) 616-9607.